PRIVACY POLICY

  

This Privacy Policy ("Policy") applies to pcgmidwest.com, and Performance Consulting Group LLC ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include pcgmidwest.com. The Company's website is a service site. By using the Company website, you consent to the data practices described in this statement. 

  

Collection of your Personal Information 

In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your: 

  

-First and last name 

-Mailing address 

-Email address 

-Phone number 

-Employer 

-Job title 

  

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. 

  

Use of your Personal Information 

The Company collects and uses your personal information in the following ways:  

  

-to operate and deliver the services you have requested 

-to provide you with information, products, or services that you request from us 

-to provide you with notices about your account 

-to carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection 

-to notify you about changes to our pcgmidwest.com or any products or services we offer or provide through it 

-in any other way we may describe when you provide the information 

-for any other purpose with your consent. 

  

The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates. 

  

Sharing Information with Third Parties 

The Company may sell, rent, or lease customer information to third parties for the following reasons: 

  

_________________ 

  

The Company may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, phone number) is transferred to the third party. The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services tothe Company, and they are required to maintain the confidentiality of your information. 

  

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public. 

  

Opt-Out of Sale or Disclosure of Personal Information to Third Parties 

In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know: 

  

-The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and 

-The categories of personal information that we disclosed about you for a business purpose. 

  

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt out of the sale or disclosure of your personal information. If you exercise your right to opt out of the sale or disclosure of your personal information, we will refrain from selling or disclosing your personal information, unless you subsequently provide express authorization for the sale or disclosure of your personal information. To opt out of the sale or disclosure of your personal information, visit this web page _________________. 

  

Tracking User Behavior 

The Company may keep track of the websites and pages our users visit within the Company, in order to determine what the Company services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area. 

  

_________________ 

  

Automatically Collected Information 

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company's website. 

  

Use of Cookies 

The Company's website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 

  

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company's pages, or register with Company's site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company's features that you customized. 

  

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company's services or websites you visit. 

  

Links 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 

  

Security of your Personal Information 

The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose: 

  

 - SSL Protocol 

  

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. 

  

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed. 

  

Right to Deletion 

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: 

  

-Delete your personal information from our records; and 

-Direct any service providers to delete your personal information from their records. 

  

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: 

  

-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; 

-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; 

-Debug to identify and repair errors that impair existing intended functionality; 

-Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; 

-Comply with the California Electronic Communications Privacy Act; 

-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; 

-Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; 

-Comply with an existing legal obligation; or 

-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. 

  

Children Under Thirteen 

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website. 

  

Opt Out and Unsubscribe from Third-Party Communications 

We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Users may opt out of receiving any or all communications from third-party partners of the Company by contacting us here: 

  

-Web page: _________________ 

-Email: zach@pcgmidwest.com 

-Phone: _________________ 

  

Email Communications 

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein. 

  

If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by zach@pcgmidwest.com. 

  

External Data Storage Sites 

We may store your data on servers provided by third-party hosting vendors with whom we have contracted. 

  

Changes to This Statement 

The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Performance Consulting Group LLC, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy. 

  

Contact Information 

The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at: 

  

Performance Consulting Group LLC 

_________________ 

Overland Park, Kansas 66212 

  

Email Address: 

zach@pcgmidwest.com 

  

Phone Number: 

(913)291-9822 

  

Effective as of January 10, 2025 

ADA Website Compliance Policy

Performance Consulting Group LLC

Effective Date: [8/12/2025]
Last Revised: [8/12/2025]
Policy Version: 1.0

1. Purpose and Commitment

Performance Consulting Group LLC ("Company") is committed to ensuring that our website and digital platforms are accessible to all users, including individuals with disabilities. This policy outlines our commitment to compliance with the Americans with Disabilities Act (ADA) and related accessibility standards, ensuring equal access to information and functionality for all visitors to our digital properties.

2. Scope

This policy applies to:

  • The Company's primary website and all associated web pages

  • Mobile applications developed or maintained by the Company

  • Digital documents, forms, and multimedia content published by the Company

  • Third-party integrations and embedded content on Company digital properties

  • All Company employees, contractors, and vendors involved in digital content creation and website management

3. Legal Framework and Standards

Performance Consulting Group LLC commits to compliance with:

  • Americans with Disabilities Act (ADA) of 1990 and subsequent amendments

  • Section 508 of the Rehabilitation Act of 1973

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards

  • State and local accessibility laws where applicable

4. Accessibility Standards

4.1 Technical Standards

The Company will ensure that all digital content meets or exceeds WCAG 2.1 Level AA standards, including:

Perceivable Content:

  • Provide text alternatives for non-text content

  • Offer captions and transcripts for multimedia

  • Ensure sufficient color contrast (4.5:1 ratio for normal text, 3:1 for large text)

  • Make content adaptable to different presentations without losing meaning

Operable Interface:

  • Ensure all functionality is available via keyboard

  • Provide users enough time to read content

  • Avoid content that causes seizures or physical reactions

  • Help users navigate and find content

Understandable Information:

  • Make text readable and understandable

  • Make content appear and operate predictably

  • Help users avoid and correct mistakes

Robust Technology:

  • Maximize compatibility with assistive technologies

  • Use valid, semantic HTML markup

  • Ensure content works across different browsers and devices

4.2 Content Requirements

  • All images must include appropriate alternative text descriptions

  • Videos must include accurate captions and audio descriptions when necessary

  • Documents must be properly structured with headings and accessible formatting

  • Forms must include clear labels and error identification

  • Links must have descriptive text that indicates their purpose

5. Implementation Responsibilities

5.1 Management Responsibilities

  • Allocate sufficient resources for accessibility implementation and maintenance

  • Ensure accessibility considerations are included in all digital projects

  • Provide accessibility training for relevant staff

  • Review and approve accessibility policies and procedures

5.2 Web Development Team Responsibilities

  • Implement accessible design and development practices

  • Conduct accessibility testing during development and before deployment

  • Maintain knowledge of current accessibility standards and best practices

  • Document accessibility features and provide guidance to content creators

5.3 Content Creation Team Responsibilities

  • Create accessible content following established guidelines

  • Provide alternative text for images and multimedia descriptions

  • Use proper heading structures and semantic markup

  • Test content with accessibility tools before publication

5.4 Third-Party Vendor Requirements

  • All vendors providing digital services must demonstrate compliance with accessibility standards

  • Vendor contracts must include accessibility requirements and compliance verification

  • Regular audits of third-party integrations for accessibility compliance

6. Testing and Monitoring

6.1 Regular Assessments

Performance Consulting Group LLC will conduct:

  • Quarterly automated accessibility scans using industry-standard tools

  • Annual comprehensive accessibility audits by qualified professionals

  • User testing with individuals who use assistive technologies

  • Ongoing monitoring of accessibility complaints and feedback

6.2 Testing Methods

  • Automated testing tools (e.g., axe, WAVE, Lighthouse)

  • Manual keyboard navigation testing

  • Screen reader compatibility testing

  • Color contrast verification

  • Mobile accessibility testing

7. Complaint and Feedback Process

7.1 Accessibility Feedback

Users who encounter accessibility barriers or have suggestions for improvement may contact us through the following methods:

Primary Contact:

  • Email: [accessibility@performanceconsultinggroup.com]

  • Phone: [Insert Phone Number]

  • Mail: Performance Consulting Group LLC, Attn: Accessibility Coordinator, [Insert Address]

7.2 Response Procedure

  • All accessibility complaints will be acknowledged within 2 business days

  • Investigation and response will be provided within 10 business days

  • If immediate resolution is not possible, interim accommodations will be offered

  • Complainants will receive written documentation of the resolution process

7.3 Alternative Access

When immediate website accessibility improvements are not feasible, Performance Consulting Group LLC will provide alternative means of access, such as:

  • Phone-based customer service

  • Email-based information requests

  • Accessible document formats upon request

  • In-person assistance when applicable

8. Training and Awareness

8.1 Staff Training Requirements

  • All employees involved in digital content creation must complete accessibility training within 90 days of hire

  • Annual refresher training for all relevant staff

  • Specialized training for web developers and designers on accessible coding practices

  • Customer service training on assisting users with disabilities

8.2 Training Topics

  • Legal requirements and Company policy

  • Disability awareness and etiquette

  • Accessible document creation

  • Web accessibility principles and techniques

  • Assistive technology overview

9. Procurement and Vendor Management

9.1 Accessibility in Purchasing Decisions

When procuring digital tools, software, or services, Performance Consulting Group LLC will:

  • Include accessibility requirements in all relevant RFPs and contracts

  • Evaluate vendor accessibility statements and conformance reports

  • Require accessibility testing and documentation from vendors

  • Consider accessibility as a factor in vendor selection

9.2 Existing Vendor Review

  • Annual review of existing digital tools and services for accessibility compliance

  • Work with vendors to address identified accessibility gaps

  • Consider alternative solutions if vendors cannot meet accessibility requirements

10. Governance and Accountability

10.1 Accessibility Team

Performance Consulting Group LLC will designate:

  • An Accessibility Coordinator responsible for policy oversight

  • Key stakeholders from IT, marketing, HR, and customer service

  • Regular review meetings to assess progress and address challenges

10.2 Documentation and Reporting

  • Maintain accessibility testing results and remediation records

  • Track accessibility complaints and resolution outcomes

  • Provide annual accessibility compliance reports to leadership

  • Document ongoing accessibility improvements and investments

11. Continuous Improvement

11.1 Policy Review

This policy will be reviewed annually and updated as needed to reflect:

  • Changes in legal requirements

  • Updates to accessibility standards (WCAG)

  • Technological advances

  • User feedback and emerging best practices

11.2 Technology Updates

  • Regular updates to content management systems and development frameworks

  • Implementation of new accessibility features and tools

  • Monitoring of emerging assistive technologies and compatibility requirements

12. Implementation Timeline

Phase 1 (Immediate - 30 days)

  • Establish accessibility team and coordinator

  • Conduct initial accessibility audit

  • Implement basic accessibility improvements

Phase 2 (30-90 days)

  • Complete comprehensive accessibility assessment

  • Develop remediation plan for identified issues

  • Begin staff training programs

Phase 3 (90-180 days)

  • Implement major accessibility improvements

  • Update content creation and development processes

  • Establish ongoing monitoring procedures

Phase 4 (Ongoing)

  • Regular testing and monitoring

  • Continuous improvement based on user feedback

  • Annual policy and procedure reviews

13. Resources and Support

13.1 Internal Resources

  • Accessibility Coordinator: Zachary Ressler, CEO, Performance Consulting Group LLC

  • Training Materials: https://www.ada.gov/resources/small-entity-compliance-guide/

13.2 External Resources

  • Web Content Accessibility Guidelines (WCAG): https://www.w3.org/WAI/WCAG21/quickref/

  • Section 508: https://www.section508.gov/

  • ADA.gov: https://www.ada.gov/

Approved by:
Zachary Ressler, CEO
Performance Consulting Group LLC
Date: 8/12/2025

Document Control:
Next Review Date: 1/1/2026
Document Owner: Zachary Ressler, CEO, Performance Consulting Group LLC
Distribution: All Staff, Company Website

This policy demonstrates Performance Consulting Group LLC's commitment to digital accessibility and inclusive design. Questions about this policy should be directed to our Accessibility Coordinator.